Find the details you need to contact us

Let us help
Complaints
Fraud Awareness

Service with a smile

Our friendly agents can answer your questions at the service desk you’re looking for. You can also chat to Enbi, your 24/7 assistant on the Money app or Online Banking.

Call the Nedbank Contact Centre on 0800 555 111
Call the MFC Contact Centre on 084 196 4473

The Nedbank Contact Centre is toll-free and available 24/7.

Need help? Chat to Enbi.

Your 24/7 assistant on the Money app or Online Banking.

Log on

For MiGoals Premium clients banking needs:

0800 555 782
premiumbanking@nedbank.co.za

Need help? Chat to Enbi.

Your 24/7 assistant on the Money app or Online Banking.

Log on

A professional banking experience that takes you further

+27 800 552 222 or +27318205454 (International Dialing)
privateclients@nedbank.co.za

Need help? Chat to Enbi.

Your 24/7 assistant on the Money app or Online Banking.

Log on

For businesses with an annual turnover less than R30 million:

+27 800 116 400 or +27318205915 (international dailing)
SmallBusinessServices@Nedbank.co.za

Need help? Chat to Enbi.

Your 24/7 assistant on the Money app or Online Banking.

Log on

For businesses with an annual turnover exceeding R750 million

Holding Entities and Private Equity
+27 10 217 8163
NCIBAssistHoldingEntities@Nedbank.co.za

Public Sector
+27 10 217 8168
NCIBAssistPublicSector@Nedbank.co.za

Information and Communication Technology
+27 10 217 8175
NCIBAssistICT@Nedbank.co.za

International Financial Institutions
+27 10 217 8170
NCIBAssistIFI@Nedbank.co.za

Financial Institutions
+27 10 217 8167
NCIBAssistFinancialInstitutions@Nedbank.co.za

Automotives, Transport, Freight & Logistics
+27 10 217 8176
NCIBAssistAutologistics@Nedbank.co.za

Power and Infrastructure
+27 10 217 8173
NCIBAssistPowerInfrastructure@Nedbank.co.za

Mining and Chemicals
+27 10 217 8172
NCIBAssistMiningChemicals@Nedbank.co.za

Retail
+27 10 217 8174
NCIBAssistRetail@Nedbank.co.za

Diversified Industrials
+27 10 217 8166
NCIBAssistDiversifiedIndustrials@Nedbank.co.za

Consumer and Healthcare
+327 10 217 8165
NCIBAssistConsumerHealth@Nedbank.co.za

Cape
+27 10 217 8164
NCIBAssistCape@Nedbank.co.za

KZN
+27 10 217 8171
NCIBAssistKZN@nedbank.co.za

Personal: +27 800 333 111 or +27102174076 (International Dialing)
- Monday - Friday: 06:00 - 18:00
- Saturday: 07:00 - 15h00
- Sunday: 10:00 - 14:00
Business: +27 800 333 111
- Mon - Fri: 08:00 - 16:30

Lost or Stolen Cards:

All Hours

	Local	International
Lost and stolen cards:	+27 800 110 929	+27102174330
Merchants:	+27 860 114 966	+27102174005
SAA Voyager Credit Card:	+27 861 263 464	+27102174213
Amex® Platinum Services:	+27 800 004 244	+27102174735
Amex® Corporate Gold Card:	+27 860 102 191	+27102174736
Amex® Corporate Green Card:	+27 860 102 191	+27102174750
Amex® Credit Card:	+27 860 119 966	+27102174736
Corporate Purchasing Card:	+27 860 102 191	+27102174736

Nedbank Group Limited

135 Rivonia Road, Sandown, 2196

+ 27 11 294 4444
- Mon - Fri: 8:00 - 16:30

Gauteng:	+27 11 294 4444
Western Cape: :	+27 21 412 3000
Eastern Cape:	+27 41 393 5800
KwaZulu Natal:	+27 31 364 1000

Ready to listen to you

Please let us know if you are unhappy with any of our products or services. We will do our best to resolve the problem and improve your banking experience.

If you are unhappy that our products or service have/has not met your expectations, please contact us so we can help you and improve your experience.

Here is how to reach us;

We have made it easy for you to contact us by providing several options including the following:

Call our Nedbank Contact Centre tollfree on 0800 555 111 (24/7).
Call our MFC Contact Centre on 084 196 4473.
Call our Client Complaints Helpline on 0860 444 000 or +27 11 710 4011 –
- Monday to Friday from 08:00 to 17:00
- Saturdays from 08:00 to 12:00
Email: clientfeedback@nedbank.co.za 365/24/7 for your convenience.
Email: complaints@mfc.co.za for specific vehicle finance complaints.
Use our digital channels such as the Money app, Online Banking or our social media pages on Facebook or Twitter.

You can expect the following from us:

We want to make sure that we improve your experience, which means that we commit to doing the best we can to resolve your complaints as quickly as possible.
We will acknowledge that we have received your complaint and provide you with a reference number within 24 hours.
Our dedicated team will investigate your complaint and keep you updated regularly throughout the process
We will make every effort to resolve your complaint within 21 days, but if we are unable to, we will let you know that we need more time.
We will give you feedback of the outcome of our investigation.

We know that you may not always be happy with the outcome of your complaint and that you may want to escalate the matter. If your complaint remains unresolved or you are dissatisfied with the outcome, please email us on complaintappeals@nedbank.co.za.

Still dissatisfied?

You may refer the matter to the National Financial Ombud Scheme after we have provided you with feedback. The purpose of the National Financial Ombud Scheme (NFO) is to resolve consumer complaints against financial service providers. As an independent organisation, they are committed to resolve disputes impartially, speedily, confidentially and in an open, informal and approachable way at no cost to the complainant.

The financial service providers within the NFO’s jurisdiction are:

Banks
Credit Providers
Short-Term Insurers (Non-Life Insurance)
Long-Term Insurers (Life Insurance)

Contact details of the NFO

Tel: 0860 800 900
WhatsApp: +27 66 473 0157

Website: www.nfosa.co.za

Email: info@nfosa.co.za

Address:

Johannesburg	Cape Town
110 Oxford Rd, Houghton Estate, Johannesburg, Gauteng, 2198	Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, Western Province, 7700

If you have advice/Intermediary services or product-related complaints, please contact the FAIS Ombud.

Contact details of the FAIS Ombud

Tel: 0860 663 274

Website: www.faisombud.co.za

Email: info@faisombud.co.za

If you have conduct related complaints, please contact the Financial Sector Conduct Authority (‘FSCA’) which is the market conduct regulator of financial institutions in South Africa.

Contact details of the FSCA

Tel: 0800 20 3722

Website: www.fsca.co.za

Email: info@fsca.co.za

If you have a credit and lending-related complaint please contact the The National Credit Regulator (‘NCR’).

Contact details of the NCR

Tel: 0860 627 627

Website: www.ncr.org.za

Email: info@ncr.org.za /complaints@ncr.org.za