Keeping your money safe is all about knowing which requests are from us and which are not. Beware of calls where you are asked for your Nedbank ID username and password or your card number and PIN to ‘reverse’ a so-called fraudulent transaction or debit order on your account, or to change your password to one that someone else gives you. 

Remember, we will never:

• ask you to pay money into an account or ask you for your Nedbank ID username and password or your card PIN to stop a fraudulent transaction or reverse a debit order;
• ask you to reset your password to one that we give you or ask you to send your password to us via email or SMS (your password should be your secret); or
• send you an email or SMS that takes you to a webpage where you need to enter your Nedbank ID username and password or card PIN.

Tips to keep you safe

• Protect your Nedbank ID username and password and card PIN and never share them with anyone, not even a bank employee.
• Always read your Approve-it messages carefully before accepting them and let us know if you receive an Approve-it message for a transaction that you did not initiate.
• Report a fraudulent SIM swap/number port or lost or stolen cellphone to us immediately on 0800 110 929.
• Report fraud to us immediately on 0800 110 929.

By selecting I acknowledge, you confirm that you have read and understood this fraud prevention message. If you do not follow these precautions or if there is negligence on your part, your money may be lost permanently.

For more information call 0800 555 111 or visit nedbank.co.za and click on Fraud awareness at the bottom of your screen.